Terms of Service

Service Scope

VPNWish provides international route connections, client software, and subscription configurations for users to access services across borders according to their needs. Routes cover 100+ countries / 210+ routes, with support for Windows / macOS / iOS / Android / Linux. The available routes and connection settings shown in the user panel and client software are definitive.

The service provides network connectivity; it does not provide accounts, content licenses, or membership benefits for destination websites. Use of third-party websites and apps must still comply with their regional, account, and content licensing requirements. Route coverage does not mean that every third-party service will be accessible.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your password, subscription link, and login session secure. Do not publish or transfer your account, or share subscription credentials with others. If credentials are exposed or used unusually, change your password promptly and report the situation through a support ticket.

There is no limit on the number of devices that can be online at the same time. This applies to the account holder's own devices or devices they are authorized to manage; it does not permit account sharing among multiple people, route resales, or operating a relay access business. Do not embed subscription configurations in public services for others to use.

Monthly subscription traffic resets each month on the activation date. Mid-cycle upgrades are prorated according to the remaining days. Data packages remain available until used and never expire. Before choosing, review plan prices, data allowances, and billing methods. Client software can be downloaded after login, except on iOS, where a valid plan is required; subscriptions must be obtained after logging in.

Acceptable Use

Users must comply with the laws and regulations applicable in their location and to their actual activities, and are responsible for confirming that the content they access and how they use the service are lawful. Do not use the service for fraud, unauthorized access to others' systems, distributing malware, infringing intellectual property, unlawfully handling personal information, or other illegal activities.

Do not conduct network attacks, send bulk unsolicited messages, disrupt route operations, probe or damage service infrastructure, or assist others in doing so. Automated tasks must use resources responsibly and avoid affecting other users. Use of third-party services must also follow their terms of use.

Availability and Limitation of Liability

Connection quality depends on the local network, device settings, carrier routing, exit region, and destination service policies. VPNWish does not guarantee uninterrupted connections, fixed speeds, or the continued availability of any specific third-party service. Maintenance, upstream failures, or events beyond our control may result in route changes or temporary interruptions.

If an issue occurs, first check the client configuration and try another available route, then submit a support ticket with details of the circumstances and error message. Conceal passwords and subscription credentials in any submitted materials. The service does not guarantee how third-party platforms handle accounts, change content, or process transactions. Nothing in these terms waives liability that must be assumed under applicable law.

Account Restrictions and Termination

If VPNWish detects illegal use, resale, credential sharing, attacks on infrastructure, or another serious violation of these terms, it may restrict connections, suspend a subscription, or terminate an account according to the level of risk. In the event of an urgent security risk, necessary restrictions may be applied first, followed by a review of the user's explanation.

If users disagree with an action, they may submit relevant usage records through a support ticket and request a review. The review should focus on the specific unusual activity; users should not submit sensitive information unrelated to the issue. Unfulfilled services and fees affected by account restrictions will be handled in accordance with applicable laws and relevant policies.

Changes to These Terms and Related Policies

If the service scope, delivery method, or applicable rules change, this page will be updated with the revised terms and a new date at the top. Changes that materially affect user rights will be explained through an on-site announcement or a notice in the user panel; necessary notice will not be replaced by silent changes. Review any changes before continuing to use the service. If you have questions, contact us through a support ticket.

You may request a full refund for any reason within 7 days of your first payment. See the refund policy for how to apply and details of the process.

For details on how personal information is handled, see the privacy policy. If these terms conflict with mandatory provisions of applicable law, those provisions will prevail. If any individual term is unenforceable, the remaining terms will remain in effect.